Find information regarding our shipping policy. For any further assistance, you can reach us at firstname.lastname@example.org.
We ship all across India.
We charge Rs.50 on every order below Rs. 2000 and free shipping on every order above Rs. 2000.
We ensure your orders are dispatched within a few hours of order (before 10 am on working days) to up to two working days. And it will take 4-7 working days to deliver.
– Login to your BeautyRx account and then click on ‘Orders’ to check.
– You should have received an email/SMS/WhatsApp message from us with instructions on how to track your order after it shipped. These contain a tracking link that will direct you to your order status.
RETURN AND EXCHANGE
Usually, we don’t initiate or support any return, exchange or refund on the delivered products until and unless in case of wrong or damaged product(s) received.
– If the product that has been delivered to you is a damaged item. Just click a picture and mail it to us at email@example.com.
– The product must be returned within the week’s time after receiving.
– We can only accept products that have not been opened and the package seal is still in place.
– Return policy does not apply to gifts, samples or promotional items.
Simply drop us a mail at firstname.lastname@example.org with your name, order number, contact details and we will get back to you within 24 hrs.
We will process your request within 3 working days of receiving your product at our end. The amount (less shipping & handling charges) will be refunded into your BeautyRx account.
*cash refund will not be issued in any circumstances.
OTHER RELATED QUIRIES
If your order status shows as ‘Delivered’ and you haven’t received your order yet, contact us immediately at our customer care. We will contact our third-party courier partners for proof of delivery and if the package has been signed and received by you, we will not be resending any package and will not be responsible for the same.
If your order has not yet shipped or isn’t in the process of being packed, we might be able to help. Please email us at (email@example.com) for assistance.
While we do take the utmost care while packing and shipping your product, there may be unforeseen issues that arise. If you have received your product in a damaged or defective condition – email us with your Order Number, Name, a picture of the product and its issue – at firstname.lastname@example.org